Privacy Policy

Effective Date: 17 October 2025

Operated by: Genesis AI Solutions, LLC d/b/a HouseGenie (“HouseGenie,” “we,” “us,” or “our”)

This Privacy Policy explains how HouseGenie collects, uses, and protects personal information of users (“you”) when you access our website, app, or related services (“Platform”).

By using the Platform, you consent to the practices described below.

We collect the following categories of information:

• Personal Information: name, email, phone number, address, and account credentials.
• Property Data: property addresses, photos, listing details, and associated documents.
• Verification Data: government identification and related verification information, collected solely for verification and fraud prevention through third-party providers. HouseGenie does not use this data for marketing purposes.
• Payment Data: payment method, billing address, and transaction information processed via Stripe.
• Technical Data: IP address, browser type, device information, and approximate location.
• Activity Data: offers, contracts, and metadata generated through use of the Platform.

We use collected data to:

• Operate, maintain, and improve the Platform.
• Verify user identity and eligibility.
• Process payments, subscriptions, and fees.
• Generate and manage offers and contracts.
• Prevent fraud and maintain security.
• Send transactional emails, texts, and system notifications.
• Comply with legal obligations and auditing requirements.
• Support automated document generation, analysis, and workflow processes using artificial intelligence and rule-based systems.

Disclaimer: HouseGenie does not use personal data for automated decision-making that produces legal effects without user initiation.

HouseGenie processes personal information based on one or more of the following legal bases:

• To generate, adjust, or administer contracts and transactions initiated by users.
• To comply with legal and regulatory obligations.
• To protect the security and integrity of the Platform.
• With user consent, where required.
• For legitimate business interests such as fraud prevention, analytics, and service improvement.

HouseGenie uses publicly available real-estate data, including county assessor and registry databases, ATTOM, and Google Places APIs, to assist in property and owner data accuracy.

We do not guarantee the correctness of third-party data sources.

We may use cookies, session storage, and similar technologies to maintain user sessions, remember preferences, and measure analytics.

You can disable cookies through your browser settings, but certain Platform features may not function properly.

Your data may be processed or stored by trusted vendors, including:

• Stripe (payment processing)
• Firebase / Firestore / Google Cloud (hosting, authentication, analytics)
• AWS (media moderation)
• Algolia (search indexing)
• UpPass (identity verification)
• Google Analytics / Meta Pixel (analytics and advertising metrics)
• ATTOM and Google Places APIs (property and address data)

Analytics and advertising services are used solely to measure usage trends and improve Platform performance. HouseGenie does not permit third-party advertisers to directly collect personal transaction or contract data.

Each provider processes data according to its own privacy policy.

Listing, offer, and contract data are retained for twenty-four (24) months after closure or deletion for legal or audit purposes, then permanently deleted.

We employ technical and organizational measures such as encryption, authentication, and access controls to protect your data.

However, no online system is fully secure; you use the Platform at your own risk.

In the event of a data security incident affecting personal information, HouseGenie will comply with applicable notification requirements under U.S. law.

In the event of a merger, acquisition, reorganization, or sale of assets, personal information may be transferred as part of the transaction, subject to this Privacy Policy.

You may contact HouseGenie to request access to, correction of, or deletion of your personal information, subject to applicable legal and contractual obligations.

HouseGenie may retain certain information as required for compliance, dispute resolution, fraud prevention, or enforcement of agreements.

Formal self-service tools for data access or export may be introduced in future updates.

The Platform is not directed to individuals under 18 years of age. We do not knowingly collect information from minors.

By creating an account or using the Platform, you consent to receive electronic communications from HouseGenie, including emails and text messages.

You may opt out of non-essential communications, but transactional notices and legal communications will still be sent as required.

HouseGenie does not sell, rent, or trade personal information to third parties for monetary consideration.

This Platform is intended for use within the United States. If you access it from outside the U.S., you consent to the transfer and processing of your data within the U.S.

We may update this Privacy Policy at any time by posting a revised version on the Platform. Continued use after updates signifies your consent.

Genesis AI Solutions, LLC d/b/a HouseGenie
Email: info@housegenie.io